We offer refunds on unopened, undamaged and "as-new" returned jewellery. Returns are accepted if requested within 30 days of receipt of delivery. Jewellery and packaging must be in the same condition as when it was received. Internal packaging and "void" seal must be intact, un-tampered and unopened. Non-faulty returns sent back worn, open or with a broken hygiene seal will not be refunded or returned. They will be incinerated and treated as biohazard items. Body jewellery/earrings are legally classed as "personal goods" and for reasons of health and hygiene, do not automatically qualify for returns under UK regulations. This legislation is in place to protect customers and staff.
Unwanted item(s) postage must be paid for at the customers expense. Return postage using must cover the order value must be used to guarantee safe delivery and will be advised at the Post Office. It is the customer's responsibility to gain insurance and proof of posting (free) Royal Mail (UK) or other relevant postal services, to enable a claim against possible loss.
Providing the item is returned safely and in brand new, unopened condition, we will offer credit back to the original purchasing customer within one week, in the form of a refund or a gift card if preferred. This will only cover the cost of the jewellery, not the postage and packaging as selected when originally ordered.